Support Center

Current Decoder Software

Last Updated: Jan 30, 2017 08:54AM PST
Article: 4.00-kdb-0001 
NLSS Decoder software version 3.2.41344 has been released.  This software is a recommended update for all NLSS Decoder users.  The update includes a number of bug fixes as well as software enhancements.  Updates are available via two methods - either by online update or through a firmware file applied directly to the gateways.

Please note that updating is not a destructive process and all configuration should be preserved from one version to the next.  Nonetheless, it is strongly recommended that the user backs up their configuration file before beginning a firmware update.

Hardware Affected: DC-400, DC-400-2
Software Affected: 3.0.33861
Updating the Decoder software via online update 

 Select Decoder from the main menu. 

 Click Check Update

 Follow the prompts to check for updated software.  If a more recent version of the Decoder software is found, the firmware is automatically downloaded and applied, resulting in a reboot. 

 The amount of time this process takes is entirely dependent upon available bandwidth and download speeds.  Firmware files are large (~200MB) so please be patient with this process.
 Updating the software via offline file update 

Download the latest Decoder software from the website (here) or obtain it from an authorized NLSS representative. 

Copy the file onto any computer connected to the same network as the NLSS Decoder. 

 In a browser, open the NLSS Web interface 

 Select Decoder 

 Click the Firmware Update button to open the file uploader. 

 Click Browse to locate the firmware file on your computer. 

 Click upload to copy the file to the gateway and begin the update process. 

 Once finished updating the firmware, the decoder will reboot automatically.  Please be patient with this process, as there are a variety of tasks that the decoder must complete before the update is complete.
 Contact Information 

For more information, please see or email

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